Unemployed, disgusted and just plain saddened that Capitec cant help me.......

***** on my Capitec account .......... Very unhappy client, I have a story to tell after news from the bank today. After being a client of the bank since 2017 , savings account only.

Took a call on the 30 September 2021 from a so called employee from Capitec, a gentleman 1st which then transferred me to Minette employee number quoted *** .Caught me off guard in my lunch hour whilst driving. I was told on the phone that money was being taken off since January 2021 in small hidden amounts that one cannot see every month eg : R 30.00 , R55.00 along those lines etc and was totalling a sum of R 2090.00 which was due back to me. The gentleman that i spoke too then transferred me to Minette and she quoted her employee number thereafter. Chatting to Minette she informed me that she needs to secure the money in my account and place it in a unredeemed account which she would show me on the banking app. She quoted me by the way my account number ( How the hell she found this, God only knows)The only other people that knew my account was the bank ???? And she went through the app like it was second nature for her. And showed me what a unredeemed account is moving my money in front of my eyes and securing it. And even setting up a appointment i thought at Kensington Square Capitec at 9.00am (Almost Verbatim) She asked which branch i was close too and then said set up for me. I asked her to change my tap function on the phone as i did not want the tap function anymore and even went to show me on the app aswell. which was supposedly done.

I finished the call happy and content that my Bank phoned me to tell me i had ******* activity on my account........(Hanging a carrot , before taking all of it away. ) In the next half hour the ********** had wiped out my account R2250.00 leaving me with R9. some change and giving me a *** which i realised afterwards was a pin number to take out of a atm 30 mins later. Remote *****!!! Wow im speechless. And by the way i got sms references like normal etc on my phone on all of this. Friday morning i decided to phone Capitec to see if i could access R500 till Saturday morning from the so called unredeemed account on my app. Well did i get the shock of my life....The lady that answered said there is no money in my account and she then confirmed that i had been *****ed and it was the new way of *****ing money out of the account by remote accessing. And she cant help me further without me opening a case at the police station - which i did. I had to physically go into the bank and access more information and close my app down. And get references from the ***** forensic side of Capitec Ref: ***3 . Kensington Square was a little helpful but still needed me to open up my own case number at Police station... They could not give me footage of the atm where the money was taken out of but only a police Leutenant can access this..And being remote access and not bank account to bank account could be a problem. Case number 13...../1..../2021 Police are still trying to help me on this case, they are still trying but Capitec has closed the file !!!! but Capitec phoned me today 12/10/2021 and told be depressing sad news , that they cannot help me , that my R2250.00 will not be refunded as it was remote access and done by me !! Seriously ????? I am unemployed with no funds.....And Being a client of Capitec since 2017, and not even a good faith gesture of some money back .....nothing sorry Gregory !!! Shocking Capitec and very disappointing.... Did you even request camera footage where the incident was taken???? This was suppose to take 2- 3 weeks for investigation.. At the exact point the money was taken out in St Georges arcade ???? And time cant you see who the person is????Have you just pushed me to the side to close the case because its too much work ????? I dont think an investigation was done here honestly... Where is the footage??? only 1 person at a time can use a atm - Surely there is mall cameras pointing at the atm etc? I want my money back full stop Capitec !!! This is happening alot, iv heard from friends that have had it done to them in other banks aswell....and people have gotten some of there money back, not all but something!!! I got a fat zilch!!!!! and mine is small....compared.

Has this happened to anyone else ??? I would love to hear about it??

It has star ratings at the top of this share - I cant believe you cant even give a no star rating because Capitec you dont deserve it in this case!!!