Undisputable debit and rude consultants

Went to Horison Roodeport and the service I received was utterly disgusting. First and foremost Capitec authorizes a debit check on my acc without letting me because apparently it's from a reliable company and then when I get there to reverse this payment I am given attitude by the teller,even telling me that the people who debited my account are not **********,mind you Clientele life debited my account without any consent,I spoke to a consultant and they were suppose to send me my policy but to date I have not received anything but they debit my account and its undisputable...the lady at teller 7 at around 9am on 05/03/2021 left me speechless,not everyone is a ***** and you cant treat me like one. I work hard for my money and for you guys to authorize payments without running it through to me is dishonest,disrespectful and ********. I was the told to contact the lender,whome I dont know.. wonder what the banking ombudsman will think about this, you guys are suppose to be providing a service to me,I am your consumer and you have taken all my rights from me. I am utterly disappointed. Will be changing banks