Underwhelming customer care - phone contact

Your service is appalling. I called your call center and asked to be given a call back, I was told you only accept inbound calls. I continued with the call and did the verification only to be put on hold cause apparently the system was slow. When the agent returned, he asked me to do the verification again after I told him I don’t have enough airtime. Why do we pay fees if we can’t even get a simple call? I didn’t even get to address my issue. What a waste of 10 minutes I’ll never get back. I’ll be forced to move if this is how underwhelming your customer care is.