rE
roy E
1 reviews | Active since Jan 2014
12 Dec 2025, 19:47
***** under the guise of bank operations
I do not know how clients stay with Capitec.
First interaction with Capitec. I apply for a loan, it gets approved, wait for deposit 72hours, nothing. call capitec, have to redo the loan process. Get 2 loans paid into my account.
Second interaction. Debit order for December goes off. 12 December it goes off again.
I think it is now time Capitec needs to start paying mental health damages for this. cause this is *****. as per the contract is for the 25th and you start watching the account from the 23rd.
Capitec has till Sunday 14 November 2025 to rectify this issue before i take this further.
So how do you mess up a straight forward process?
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Replies (3)
Capitec Bank's replyOfficial
12 Dec 2025, 20:36Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply12 Dec 2025, 20:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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roy E's updateReviewer Update
12 Dec 2025, 20:45This is more a huge joke at the moment and making Capitec look like a joke with all the bad reviews. I don't know how the bank does not do damage control or a public statement apologizing to the clients that the bank doesn't seem to have business process's in place or a dedicated team to fix the mistakes that Capitec makes.
rE
roy E's update12 Dec 2025, 20:45
Reviewer Update
This is more a huge joke at the moment and making Capitec look like a joke with all the bad reviews. I don't know how the bank does not do damage control or a public statement apologizing to the clients that the bank doesn't seem to have business process's in place or a dedicated team to fix the mistakes that Capitec makes.
rE
roy E's updateReviewer Update
14 Dec 2025, 12:29we 2 days down and still no resolution. It has been escalated multiple times. Yet the client relations is 0 to start off with. so who do i send my personal invoice to for mental health and duress and non needed stress?
rE
roy E's update14 Dec 2025, 12:29
Reviewer Update
we 2 days down and still no resolution. It has been escalated multiple times. Yet the client relations is 0 to start off with. so who do i send my personal invoice to for mental health and duress and non needed stress?