Uncooperative managers

<p>Please help with the service being given to clients at the Capitec bank the Berea centre branch in Durban. </p> <p>I bank with capitec so the closest branch to me is the Berea one which means I use it all the time, it seems that every time I go there to do a deposit they do not have change which means that I have to deposit more money than I was supposed to. </p> <p> </p> <p>Today (16-08-2016) the same thing happened again as always, they did not have change so the consultant that was helping me by the name of Nkosingphile Mdakeni did all he could even went as far as asking the customers/ clients for change while the manager who had no name tag couldn't even be bothered to help, she was just sitting there and totally ignoring the issue, she didn't even bother to assist the consultant and when I asked for her name they told me its "Claudette Patients" I'm not sure if the spelling is correct. </p> <p> </p> <p>The bank from my understanding should always have cash float, I find it odd for a bank to "not have change" it's an institute that deals with money such issues are unheard of especially if it's an incident that always happens in the one specific branch. I don't know if they do this so we can put in more money for the bank to benefit or they are just lazy to do their jobs. </p> <p> </p> <p>Im highly disappointed with Capitec yet they advertise and market themselves as a convenient bank!! </p>