JJ
JB J

1 reviews | Active since Mar 2017

14 Feb 2021, 06:35

Uncomfortable at Capitec

I feel uncomfortable after popping into the Checkers/Chamberlain Mall In Solomon Mashlangu Drive yesterday morning. I went in to the bank and requested to speak to someone about savings accounts with the best return. I was forced to submit all my fingerprints just on an inquiry? Is this standard practice.? I felt very uncomfortable and somehow violated! Can I please have a full explanation of this occurrence.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Feb 2021, 09:56
Official
 Good day Joubert 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank