Uncertisfied client

On 26th April 2023 I went to make a deposit at Capitec Bank Shoprite mall in Grahamstown, when I got there the ATM was not making deposits or I had to go inside the branch, I made a deposit of R13510.00 to my account and all went well until later when I got home and checked my account on the App, an amount of R549.00 was deducted Nd I was left with R12946.00, mind you the deposit was for a *** that we were going to use for a ceremony at home, Thursday was a holiday so I couldn't go so I went on Friday and was told that it was a deposit fee Nd nothing can be done to assist, what I don't get is how can charges/ fee amount to R549 on a personal account Nd why are they consultants not explaining to clients that charges become expensive when you deposit inside a branch that at an ATM if that's the case, because has someone told me I would have left to look for an ATM that accepts deposits or went home with the cash.