Uncertified client poor customer service

I am extremely disappointed with the service at Capitec Savannah Mall. I logged a query yesterday regarding a failed withdrawal, and I was informed that the money would be deposited back into my account today. However, nothing has reflected. This money was my transport money to work, and I am now left stranded and stressed because of this delay. It is very frustrating to spend my own money to travel back to the branch just to follow up on an issue that should have been resolved urgently. As a client, I expected better communication and faster resolution, especially when it involves essential funds. This experience has been very disappointing.