Uncaring Capitec Bank is failing to protect vulnerable consumers

I am writing this complaint on behalf of my mother. She is a defenceless old lady who is being frustrated by Capitec Bank. She mistakenly deposited money into the wrong account on 2 Dec 2019. She immediately informed the bank of the mistake and asked them to reverse it. She was told to provide an affidavit, told to wait for three day, wait for another 4 days and so forth. Every day it is a new story. The bank tried to contact the owner of the bank account in which the money was deposited. According to staff the owner has no interest in dealing with the matter yet they keep on telling my Mother that they cannot reverse the money without his/her permission. Now she is told to go open a civil case at the police station. The bank can clearly see that the money was transferred from my mom's account yet they refuse to reverse it back into her account even with a sworn statement that she made an error with one digit when transferring the money. The bank should have safeguards against such errors like other banks when using cellphone transfers such as pin codes. I have noted on this platform that this kind of mistake occurs regularly in your banking system. What is the bank doing about it to assist clients not to lose money unnecessarily? The bank is mostly used by vulnerable consumers with low incomes, poor literacy and numeracy s****s or the elderly like my mom, yet there are no safeguards to protect them from losing their meagre resources?