Uncaring banks

I was sent a *****ulent email that contained banking details for a deposit for a panel beating job on my car. I realised the banking details were *****ulent less than two hours after I made the payment and even before the funds were cleared. And I notified ABSA immediately, but I was forced by ABSA to enter into a length process to reverse the funds. They could have picked up the phone and reversed that transaction immediately, but no they made me jump through hoops to satisfy they warped sense of procedure. More than two week later ABSA came back to me saying that Capitec had refused to refund my money. They also refused to disclose the name of the account holder. Be that as it may, if the name of the account holder does not tally with the name of the panelbeater then it is an obvious *****. As an elderly pensioner I realise once again that we are just fodder for ***** and ****mers and that there is no trust left between customers and banks even if that customers had been with the bank for decades. There is no training in discernment, in evaluating a situation correctly. Capitec and ABSA are soulless, non caring institutions