mS
maraine S

1 reviews | Active since Oct 2010

07 Jul 2017, 21:17

Uncaring Bank

<p>Hi Capitec Bank and the *********** staff members,</p> <p> </p> <p>I am writing this review because I have never ever ever been so frustrated at the level of customer service. Frankly, it does not exist.</p> <p>I have gone from speaking to consultants then managers and multiple times have been let down.</p> <p>I now, am taking a stance against your uncaring practice which you run. You harrass me! You do not stick to your end of the arrangement even after I have constantly stuck by my word in whatever arrangements made in this last few months.</p> <p>I am traumatised, I am stressed because of the Harassment of Capitec Bank. Your staff members are rude! They do not show empathy and seem to have a superiority complex over the customers they deal with. I have been exposed to ignorance, I have had to deal with sarcasim, condescending attitude! In retaliation to the great frustration I get from your 'competant staff' - I cannot seem to express my anger any longer. </p> <p> </p> <p>You, Capitec Bank and your harassment to me and the non-customer service that you have rendered in the last few months have left me numb. I cannot cry any longer! I cannot shout any longer. You have directly affected my health!</p> <p> </p> <p> </p> <p>You should be ashamed of yourselves and giving you a 1 star rating is being to generious for the ordeal I have been through with you!</p> <p> </p> <p>I vow, to never bank with you again once I find my feet and square up the account. You have my word on this!</p> <p> </p> <p>Good bye </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Jul 2017, 08:21
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,