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Ntando N

1 reviews | Active since Sept 2023

15 Oct 2023, 11:31

unblocked account

Everytime when i need help with unblocking my account i do not get help, since last month till today.they do call but they are not resolving it

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Replies (6)
Capitec Bank
Capitec Bank's reply15 Oct 2023, 11:36
Official
Good day Ntando 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
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Ntando N's update15 Oct 2023, 12:12
Reviewer Update
Still when you call me you dont tell me when will you open my account, im unable to use my account because you guys blocked my account, im tired of complaining everyday without getting any help.
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Ntando N's update16 Oct 2023, 08:47
Reviewer Update
Please can you unblock my account now its been a month without being able to access my account, all you do is call me and you do not say when i will be able to usr my account again. I should just move and use another bank beside your bank, because this is so sad, i do not want to experience this again. Open my account so i can be able to access my my money and move from another bank where i would be assisted and treated like a humanbeing.
Capitec Bank
Capitec Bank's reply16 Oct 2023, 12:17
Official
Good day Ntando  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
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Ntando N's update17 Oct 2023, 08:42
Reviewer Update
Bad experience ever, since i have been using Capitec this has never happend to me, i thought its a good Bank after 5years of using the Bank Account, now they blocked my account and they do not help me with opening it back. They are so quite i feel so sad, ill move to another Bank hope it will be a better one, because when you do business using their Bank, they say its ***** like how?.
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Ntando N's update17 Oct 2023, 16:41
Reviewer Update
No1 is willing to help me, as they send an email saying by today they would already resolved my situation but no1 called to tell me whats going on, its another daý with a blocked account, soon it will be second month.