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Siyamthanda N

1 reviews | Active since Jun 2021

19 Jun 2021, 23:15

Unblock my account please

account

Back in 2016/2017 I shared a flat with a Nigerian guy whose name was Kelvin Iyare. He lived with his girlfriend Ncumisa Ntabeni who worked for Travelex in Bayside Mall Cape Town. We shared rent so one night they approached me and asked for my banking details claiming that they wanted to ask their cousin in JHB to send them money for rent as they had asked him to borrow them money. Little did I know that they wanted to use my account to **** ABSA bank and ***** credit/loan and transfer it to my account.

I went to the police to report this and all I was told was that they can only give me an affidavit as I did not have a case. I submitted the affidavit to Capitec on that same day...., its been years now they are not unblocked my account. I earned my salary on that account and I had a credit facility, instead of helping me, the same capitec blacklisted me with credit beareu for not paying. I have been to different branches and they spoke to FORENSICS to unblock this account, no one seems to help.

Can you please unblock my account , most importantly I want to pay the loan I had on the account because it is affecting my credit score.

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Replies (4)
Capitec Bank
Capitec Bank's reply20 Jun 2021, 08:08
Official
Good day Siyamthanda 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
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Siyamthanda N's update20 Jun 2021, 09:32
Reviewer Update
I hope this will be resolved I really need my account
Capitec Bank
Capitec Bank's reply20 Jun 2021, 13:15
Official
 
Good day Siyamthanda

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 
SN
Siyamthanda N's update26 Jun 2021, 17:57
Reviewer Update
I'd like to really appreciate this platform, and Capitec bank for the speedy response and resolution to my problem. My account is now active again and this means a lot to me as Capitec is a really great bank for me. I've been up and down looking for banks - high fees and charges for every transaction. Thank you so much Capitec and Hello Peter i truly appreciate.