Unblock my account

At this very point in time, I find it very difficult to put all my frustrations, anger, hurt, and pain into words. It has been a year since my Capitec account has been closed. During the course of this period, I have not been receiving any feedback nor explanations or at least any form of communication which translates a way forward. I'm only 20 years old, and I have been given the worst experience of professionalism.