Unblock my account

My name is sindiswa Mthimkhulu My *** My acc *** My contact is ***

My account was placed on hold because it's was suspected to be doing *****

I've submitted all the documents proving my Innocent. Iwas told that they emailed to embassy to open it. Till today it's not open. The account on hold have R95000. Which is pain full cz imade the money from EF platform capitec have been telling me to send this and that of which idid but account still closed no access. It's been a long stressful journey bad experience with capitec asking my self why me? And one thing iknow if this querie was made was a white person they wud have resolve it with out taking too long. Why capitec is exploiting their clients