Unblock my account!!!

I run a business, I bake and sell cakes, unfortunately at some point I dropped the cake and it got destroyed and I had to pay back my client a full refund, unfortunately I did not have the money at the moment but I did have it the next day, literally 24hrs later which I then repaid my customer. Unfortunately this customer of mine had already called the bank and reported me as a "*****".

Capitec Bank blocked my account and demanded that I bring an Affidavit stating that I indeed payed back the money and I did that. When I went back a few days later to check why my account was still blocked they claimed they did not receive the Affidavit but I was there when they scanned and emailed it. Anyways, I still has it with me so I presented it. They told me it wasn't detailed enough I needed a new one, I went to the police station and came back, in the rain, and I presented the second affidavit.

It has been weeks and my account is still "under investigation" I don't understand how or why, because even when my client called them to report me she was very clear why she was calling, and if the money was payed back to her why is my account still under scrutiny? Why am I still blocked??? What is it that needs to be investigated so much? It's been 3 weeks I'm pretty sure there's nothing to find if you still haven't found it.

I am not a ******** nor a *****. Please open my account so I can withdraw the money that is in there and close my account with you.

Your system is flawed, and you don't seem to be learning anything from these reviews. You can't keep making these mistakes.