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stanley T
1 reviews | Active since May 2014
01 Dec 2024, 11:13
Unblock my account
My personal account has been blocked due to ***** suspicions, I understand that but it's been more than 48 hours now. I was requested to do an affidavit and send proof of payment, in which I did. Till now no update??? Secondly how do you block my business account coz it wasn't linked to personal account. Capitec is a joke
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Replies (3)
Capitec Bank's replyOfficial
01 Dec 2024, 13:48Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply01 Dec 2024, 13:48
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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stanley T's updateReviewer Update
04 Dec 2024, 20:24It's been 3 days now, no reason why my accounts still blocked, no update on what kind ***** they are suspecting. Only response I get is your trying to resolve this matter. What ist so difficult to check or verify people who all submitted affidavits and confirm they sent money to each other. Capitec don't care about their clients and your team is so slow to resolve straight forward case
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stanley T's update04 Dec 2024, 20:24
Reviewer Update
It's been 3 days now, no reason why my accounts still blocked, no update on what kind ***** they are suspecting. Only response I get is your trying to resolve this matter. What ist so difficult to check or verify people who all submitted affidavits and confirm they sent money to each other. Capitec don't care about their clients and your team is so slow to resolve straight forward case
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But case is closed on capitec side
stanley T's updateReviewer Update
08 May 2026, 15:24Its been a year with no updates from your end. The amount is still blocked on my account.
This is unacceptable that I am being inconvenienced because the initial complainant hasn't returned to their branch to follow up.
But case is closed on capitec side
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stanley T's update08 May 2026, 15:24
Reviewer Update
Its been a year with no updates from your end. The amount is still blocked on my account.
This is unacceptable that I am being inconvenienced because the initial complainant hasn't returned to their branch to follow up.
But case is closed on capitec side