UNBLOCK CAPITEC BANK ACCOUNTS!!!!!!!!!

Item: Capitec Bank
Rating: 1
Author: Sifiso M

I Sifiso Msomi Identity number **********084 would like to inform Hellow Peter about my concerns.I'm a member of a Stokvel that does the eradicate of poverty and as community members we like to help each other.

Members Tsolo account number ********** and Ms T. P Khumalo Acc:********** Link ********** Capitec voluntarily gave us or allowed us to use their capitec account details to deposit the money and then they normally transfer the money back to us after 10 days to continue with our plan of helping each other in renovating,building houses and buying furnishers. We do a lot of things in our Stokvel to assist each other financially and depending on which plan you choose to be a part of.Now the account has been suspended or closed and nobody from capitec called to inform both the owners of the accounts.

We are very disappointed with the capitec services.

Helpful (0)

Replies (2)

Sifiso M's updateReviewer Update

27 Mar 2022, 12:25

My name is Sifiso and I am a member of Stokvel (Umholiswano). I'm highly disappointed and ****ed to cure of my existence. This is the most *********** useless and inconsiderate *****ulant investigator Capitec Bank has ever employed. The account was blocked or frozen without any consultation from our end. We as members cannot access our banking applications, the *120 option is unavailable. It is month end and our debit orders are going to bounce since the funds cannot be released to us. I have been entrusting Capitec Bank to be prestigious Bank amongst the rest but today I'm utterly disappointed by the conduct of your staff for just closing accounts. There are no valid reasons for the accounts being blocked and no communication method shared. I'm even considering to open a case against the bank because such conduct is ******* and the person that froze the accounts needs to be reviewed or fired for his or her action. It is highly ********* and against business practice to just block or froze accounts without communicating with the account holder and other accounts linked for payment. This matter demands attention and resolved urgently.
Dissatisfied customer.

Sifiso M's update27 Mar 2022, 12:25

Reviewer Update

Capitec Bank's replyOfficial

27 Mar 2022, 13:59

Good day Sifiso

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards Capitec Bank

Capitec Bank's reply27 Mar 2022, 13:59

Official