Unbelievably poor service from Faith #CapitecCustomerCare

I had the worst service from Faith #CapiteCustomerCare, I spoke to her on the 31/08/2020 about airtime I bought the previous day that was not allocated me, I contacted the service provider they advised that Capitec had issues, I then called Capitec she said will escalate the matter and she will give me feedback within 72 hours I haven't heard from her, I called again today only to find out that she **** and said that the call disconnected and she didn't even escalate my query after all this time,i am disgusted by her lack of honesty and her CUSTOMER CARE service if I could I would reverse my rating of her service to 0!!