Unbelievable Pathetic service on a bank statement

I cant believe it my biggest Q is why does Capitec Bank have a call centre, my internet password is blocked I am urgently in need of a bank statement and all the lady assisting can say is Samantha I cant help you you have to visit the branch to reset your internet banking password and to get a statement. I personally have banked with FNB and Nedbank guess what they could send me my bank statement via email so what can their call centre help with WHAT????? Not even offering to speak to her TL or anything so that the might look at a way forward for my request i request to speak to her TL she let me hold on for 5 min comes back my TL is busy can they call you back i informed her that its very conviniant that the TL is always busy never available... MY BIGGEST Q IS WHAT DOES THEIR CALL CENTRE DO WHAT THEY CANT HELP WITH EITHER OR??!!! <br> Seriously Capitec i think you should pull up your socks... all the feed back the agent could give is no i cant no i cant as for all the other banks they are sure as hell also preventing ***** but really pathetic I must say sooo dissapointed and anoid to the BONE