Unbecoming behavior from employees from Capitec employees at Catitec Durban Berea Cetre

I am Sanele N Manyoni (***) who happened to be a Capitec customer. I'm very disappointed about the treatment I received from the two ladies at Capitec at Berea Centre in Durban CBD.

I was frustrated about the scan face Security system that has bee passed lately. The system has never done any favors for

Told them I need to send cash desperately n the system can't recognize my face. I was then told by the ladies to sent from the machine from inside the bank of which I didn't have any problem but my question was " what ur telling me does it mean each time I need to send money I'm gonna have 2come to the bank" ?

Then they told me about the poor quality of my phone, stating the can't help but my phone ( my phone is a Samsung A24 released last year)

I don't know what I said wrong but one of the ladies stated that I must talk 2the other lady coz she is no longer gonna offer any assistance to me.

Then the other lady told me to use the internal machine to send otherwise I must see myself.

I thank asked for the manager. Thanks to him and I can't seem to recall their names the way I was so frustrated. He then took me step by step by still the system of scanning a face didn't allow us to send.

We then ended up on the internal machine.

But the ladies at the door seemingly they need a customer care training which will include means n ways on how to deal with a frustrated customer.

Really not happy about the service I got from then

I thank you

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