NK
Ngwato K

1 reviews | Active since Jun 2021

06 Jun 2021, 17:41

Unauthorized Transactions - Poor Service

Today, early this morning, I had 20 unauthorized online transaction that occurred on my Capitec savings account. The all the unauthorized transactions was sent to the same vender (Google).

I wend to the bank; mid-morning; as soon as I found out to have them reversed. The teller was unable to help me because each transaction would cost R80.00 to reverse. It wont be worth it because each transaction is less than R80.00 I would be loosing money if I go a head. I ended up getting a new card.

What was even more sad is that I am unable to report the unauthorized transactions on the app and at the bank. I am disappointed.

I have also logged a claim with Google for all 20 unauthorized transactions.

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Jun 2021, 14:55
Official
 Good day Ngwato
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
 
 Kind regards Capitec Bank