Unauthorized Transactions Capitec Bank

I had an incident with Capitec Bank almost two months ago, when unauthorized transactions were done on my account. I went to Capitec Bank in La Lucia Mall to report an incident, immediately after seeing Bank notifications (smses), first they told me to wait between 7 - 14 Days, when I went back after 7 days, they told me they made a mistake to say 7 to 14 days. So my incident will take up to 35 days. When I went back after 35 days, they told me they don't know what is happening with my incident because it's no longer within their power because they moved to their investigators. I should wait for their call. I've been waiting for a whole week and nothing, no call from Capitec,

I lost almost a R1000 from these unauthorized transactions and if this the money I owe Capitec, they would've forced me to pay it within a week but because they do not care about me as a small client they not paying or investigating my case. If anyone is reading this, and know how to help please do.