Unauthorized transactions allowed by Capitec

I made an online payment with my card, I received an alert from caputec to decline or approve the transaction on the capitec app. This was very impressive cause I felt protected, I obviously approved it as I needed to make thd payment.

Fast forward to 2 days later, the same serviced provider that I paid was let into my bank account to take payment of a different amount without my approval. A day later another transaction goes through from my account by the same service provider.

Worried about this, I called capitec and I was told they can't help me after letting someone take money from my account without my authorization. Now I lost R1455 and I am told by the bank that there's nothing they can do so my issue will be escalated and I will get feedback after 14 days, NOT MY MONEY BACK-feedback.

Sadly I have to wait for the lockdown to end so I can find a bank that will keep my money safe.