Unauthorized transactions

Worst service ever, I dont understand how you do business, unknown transaction went off my account last month, It wasn't resolved and still no feedback, another unauthorized transaction went off this month with different amount, what can one do with such service, wasn't the bank were money supposed to be kept safe, and queries solved intime before same thing repeat itself or In a different manner?, how does one trust Capitect with their money when their investigators cannot resolve such matter, its festive and lockdown people are *****ing people's monies and you doing nothing about it, but giving out reference numbers to your client when they call, am I supposed to feel better because you gave me reference number when I called, while *****'s are enjoy out there are enjoying my hard worked money....times are tough now and I believe every cent means alot to anyone.....Thank you so much for your so called "Simplicity" hey, because is very clear that is very "simple" for anyone ***** money from our accounts.....!