JK
JOHAN K

1 reviews | Active since May 2016

04 May 2016, 20:19

Unauthorized transactions

Hi I receive a sms message from my bank that there was R707.81 withdrawn from my account. Went to Capitec Bank to ask for what this was drawn. The bank confirm that it was a internet transactions from Brasil. They said I bought something over the internet. I told them that I don't have any knowledge of this pursues and that they must stop it immediately Then they told me that I must contact them personally and ask for my money back. The side is codescash.com it is situated in Brasil. I never even heard of this side. So that is the kind of help I receive from Capitec in Kimberley

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Replies (1)
Capitec Bank
Capitec Bank's reply10 May 2016, 09:08
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,