Unauthorized Transaction gone through

An unknown transaction was made from my account today, I was surprised to see this happening while I was consulting at FNB all of a sudden a purchase notice popped up on my phone. The Glen Capitec is under renovation had to rush to Mall of the South where I spoke to a lady by the name of Lerisha Govender who seemed not so interested in my complaint. I know she's not God but a bit of reassurance that the matter will seriously be dealt with could have gone a long way unlike just saying there's nothing that can be done as R1888 of hard earned cash going missing from my account just like that without any consent of purchase or OTP request from my bank is no childs play. Only after I insisted on something to be done she went got a phone called someone and asked me the questions the other person was asking. I feel this is unfair to me as a trusting client to just get transactions going through my account without my consent. I have never given my card to anyone nor have I ever shared my PIN. I wish for the matter to be followed up on A.S.A.P. It is really also not reassuring to be told dont call us we'll call you, and no given time for the matter to be dealt with which feels like it is not a priority to the bank and they couldn't careless what happened to my money. I had to insist onher to give me her name and surname so I can keep track of who I spoke to and know who to get back to for enquiries should I get no feedback. Can I get my Money Back Capitec please. Make us feel safe with keeping our money with you. Tje money could seem small to the consultant but to me it means a lot.