Unauthorized Transaction

an amount of R1010, came off of my account from a company called grabizseminar.club on the 02/06/2024, without my knowledge or approval of this transaction. I immediately blocked my card and went straight to your Lyttleton branch. I was somewhat "assisted" by a consultant named Nicole, who called your *****s team, and advised she logged a fault and it should take about 24hours to be resolved, its now 24hours later and counting. i'd like it reversed back into my account : GT Mdluli ***, as a new card wasnt issued as well. Inc Number : *** and ***