Unauthorized transaction

I bank with Capitec and i am disappointed with them, on the 07 May 2020 i had an online purchase of R495 from an international company that i did not authorized, I went capitec bank branch in roodepoort to lodge the matter, then i could see that the money is not yet out of my bank account he said they will hold the transaction not to go out. and i was told that it will take 30 days to be sorted and today is the 30th day and when i call i''ve been told that they will log a call with the card division and it will take another 30 days

Im not happy with capitec bank at all