UNAUTHORIZED TRANSACTION

I have an unauthorized transaction that went through my account on the 21 November 2019 of R588. 85 I called Capitec immediately after thi incident has happened and the lady who assisted me told me that the money will be reversed with 8 to 14 days I even went to capitec branch for new card and I ask the consultants whi was assisting to issues the new card to call the call centre for because I was not sure of what is going to happen I didn't hear the lady on the phone perfectly because of the environment I was in. But the white lady refused to call I had to ask someone to make a call while she is busy chatting to her white colleagues poor service but hey it was fine she called and the told her about the 8 to 14day and even get the ref number for the call. On that time the money was still laying as unprocessed transaction I even check it on the 25th its was still there but now it show processed on the 26th and I hadn't heard anything from them, not even an sms saying they could not reverse the money nothing im very disappointed in the I always tell people to use capitec coz its very easy to use there transactions but now im thinking to move to another bank coz how can my money be deducted and nothing its been done about it I don't even know who deducted my money I try to go the website(hapves.com) it shows error. Please I need to get my money back