UNAUTHORIZED SET-OFF APP****

UNAUTHORIZED SET-OFF!!!

I am at rage and extremely furious eith Capitec!

This morning, the 11th of September I woke up to money that has been deducted which appeared to be double deductions of those who purchased or made transactions on Monday the 7th which left my account in 0.00.

My freeaking out thinking that my account has been hacked or somebody got hold of information calls around only to find out that the issue lies with the banks which they only communicated later the day.

Tonight ast past 23.00 i receive an sms saying they app**** a set-off on my account whoch means they took money from what is a "FIXED ACCOUNT" (which by right should not be touched)!!!! To balance out my savings account which YOU PEOPLE (Capitec) cleared out after your mistake!!

Now this is very insulting and very upsetting. How does one continue banking with you if we dont even feel that our monies are safe??

Never the less, the set off you app**** has not been authorized by me and is againt the law for banks to do such a thing! Now I need to know what next??

What happens to our money? How will this issue be resolved? And how long should i wait because im not going to budge on this one!

Every cent count whether its a 10c or R1000, you guys have no right to mess with our monies!!!