Unauthorized Set Off

This week I had nothing but problems with Capitec. I requested a reduction on a loan repayment due to us not receiving our full salaries. They debited the full amount after making payment arrangements with them in advance. Then I had to spend most of the week calling them with airtime I dont have to get a refund of the difference due to me.

Now, to my suprise, yet again, they've debited R577 out of my flexi savings account without any authorization or notification. The sms sent to me doesn't even say what the R577 is for. It just says there was a set off debit of R577 loaded on my account so they took money out of the other account to satisfy my normal savings account that's in arrears.

I have no idea what the hell is going on with Capitec and why they keep taking money in and out of my account!

I want my money back! It belongs to me and no one else. You had to permission from me to do so!

This was the straw that broke the camels back....I'm moving banks asap!