IT
Iphendulwe T

1 reviews | Active since Aug 2016

27 Nov 2016, 09:59

UNAUTHORIZED PAYMENTS MADE FROM MY CAPITEC ACCOUNT

<p>On friday the 25th November 2016, i made three online transactions. The transactions were all successfull and the money was deducted of my account no problems. The following day i got all that money back through an online broker website i joined. I recieved all the smses confirming that i have received all the money back and was happy that it all was back. Soon after that on sunday i woke up to 3 sms notification on my line telling me that i have made three online transactions again, How?? I called Capitec Client Care and the assistant i spoke to told me that the money was on hold and deducted on sunday. My question is how? I was able to verify my transactions every step of the way. I have all the smses on my phone confirming that i paid money out on friday and got it all back on saturday but on sunday i lost it again. It does not make sense to me and i dont feel it is supposed to be like this. I really need my money back because it is not even the end of the month yet and i lost more than R1000 on my account and i know i had money and all transactions were accounted for but only the one from sunday. I need my money back please help me</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Nov 2016, 10:03
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank