Unauthorized payments and set off app**** to my account

My name is Siphokazi Makoma and I'm writing here with a very disappointing service Capitec has provided me and till now they haven't resolve the issue,,, I have reported a ***** that was deducted from my account it was first R60 on the 15th of September and they have also deducted the amount of R383. 00 on the 28th of September, i called Capitec to query about this unauthorized debits as first it was saying recurring but now it's saying subscriptions of which i don't know about,,,, I called Capitec ***** department regarding about this and they said that they blocked my card to avoid further recurring payments from my account until they resolve the problem as i want my money back asap,,,,

Now yesterday i saw on my transaction the same recurring ***** payment happened R383. 00 from the same unauthorized while my card is blocked and also there was deductions happened from my savings (setoff app**** R274. 68) to my main acount of which didn't know anything about it and did not authorize it either,,,, i called Capitec ***** department i spoke to the lady forgot the name, she said they going to investigate the matter and will call me back but till now no one called me,,,, i really really want my money bak as i am willing to take this further if there is no action taken by Capitec

The total amount that is being ****** from my acount is R1100. 68

I will highly appreciate your response asap

Regards Siphokazi Makoma