MM
Monalisa M
1 reviews | Active since Jan 2021
07 Nov 2021, 23:12
Unauthorized payment to zara
I don't know why capitec is not safe, R878 has be deducted from my account to zara without any authorization, can capitec return back my money asap. I did an online purchase of the 31st of October and R878 was deducted from my account , i need to know why its deducted twice. Also when you are returning the money please do not take bank charges into consideration as this is not my fault.
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Replies (2)
Capitec Bank's replyOfficial
08 Nov 2021, 09:19 Good day Monalisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply08 Nov 2021, 09:19
Official
Good day Monalisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 19:12Hi Monalisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 19:12
Official
Hi Monalisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank