Unauthorized payment on capitec account

Item: Capitec Bank
Rating: 2
Author: Farah N

So last night an unauthorized payment of nearly R4000 went off from my account. It had some weird reference PFA*TENG YO CO**LTD*0000. I immediately called the capitec customer care on the back of the card to say that I did not make the payment and that I had the card in my possession. The girl that I spoke to stopped the card and said they will get back to me within 14 days and to get another card in the meantime.

Is that really the best they can do if I didn’t make the payment? Also, I need that money that was taken from my account and I really don’t have 14 days.

Can they not reverse the payment within 24 hours?

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

20 Sept 2018, 10:47

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply20 Sept 2018, 10:47

Official

Complaint Management
Capitec Bank

Farah N's updateReviewer Update

26 Sept 2018, 11:36

What a timeous response from Capitec Bank. A lady by the name of Maxine Burt assisted me and the chargeback to my account was done within 24 hours.

Farah N's update26 Sept 2018, 11:36

Reviewer Update

What a timeous response from Capitec Bank. A lady by the name of Maxine Burt assisted me and the chargeback to my account was done within 24 hours.