Unauthorized payment

On the 2nd of October i tried to pay my dstv account using the capitec masterpass like i normally do on a monthly basis. This time around i got an error saying payment was not processed however money went off my savings account. Called the call centre immediately, spoke to Duduzule Maduna, she asked me to email her the screenshot of the error from the masterpass app and of which i did. Exceptional service from her. R1401.66 was reversed back into my account. I decided to go pay my dstv acc at shoprite as i wasn't comfortable with using the masterpass app. A payment of R1402 was done at shoprite on the very same day 02/10. Three days later, on the 5th of October same amount of R1401.66 went off my account from my savings account, never have i set the payment on recurring as i always make a once off payment on a monthly basis. So what could be the reason for this as i didn't authorize this payment and why would i pay close to R3000 for dstv in one month. Called the call centre, my query was escalated to another department and i was told it will take up to 24 hours for the transaction to be reversed. Received an email from Crecentia Ntsie that they've been trying to call me to no avail and i responded saying i could have been busy at work and provided an alternative number. You can't close an incident because the client is not picking up their phone, the use phones in my workplace is prohibited. He/she could have provided me with a number to call back as the one on the email signature was not going through. That i could have done. Can i please get my money back.