CS
Chulumanco S

1 reviews | Active since Nov 2020

18 Nov 2020, 07:18

Unauthorized payment

On the 14th of November an amount of R163.29 got deducted from my account and the ref was Mr D Food. As I didn’t make any purchases with Mr D Food I then made a query with capitec. The amount was then returned to my account and I went to the nearest branch to change my card as it appears that it had been compromised. The problem now is that I woke up this morning and the R163.29 was deducted again. I really do not understand how this is possible or what exactly is happening because I did not order any food with Mr D Food. When I called in to report the first incident I didn’t not receive a reference number but when I made a query on the website, the email response from capitec came with an incident number.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Nov 2020, 08:27
Official
Good day  Chulumanco

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank