CS
Chulumanco S
1 reviews | Active since Nov 2020
18 Nov 2020, 07:18
Unauthorized payment
On the 14th of November an amount of R163.29 got deducted from my account and the ref was Mr D Food. As I didn’t make any purchases with Mr D Food I then made a query with capitec. The amount was then returned to my account and I went to the nearest branch to change my card as it appears that it had been compromised. The problem now is that I woke up this morning and the R163.29 was deducted again. I really do not understand how this is possible or what exactly is happening because I did not order any food with Mr D Food. When I called in to report the first incident I didn’t not receive a reference number but when I made a query on the website, the email response from capitec came with an incident number.
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Replies (1)Capitec Bank's replyOfficial
18 Nov 2020, 08:27Good day Chulumanco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Nov 2020, 08:27
Official
Good day Chulumanco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
