Unauthorized online purchase

I bank with Capitec and i am disappointed with them, on the 26 May 2020 i had an online purchase of R999.00 from an international company that i did not authorized, I phoned capitec bank to lodge the matter, then i could see that the money is not yet out of my bank account, I Asked the consultant to reverse the money back to my account, she did and she put my online purchase to zero but she did not advice me that this people might win getting the money again, they did took my money the very same night, I called again to explain what happened and i was told the matter will take up to 7-14 days, I called again after 8 days to check whats happening with investigation i was then told this will take up to 30 days, my question is why do you guys take so long to help your customers especially with transaction they were not aware off, why am i hearing about different lead time? I am not impressed at all, we going through difficult times and the last thing i will do is to allow people taking my money just like that, i would like to hear from Capitec and hear their side of the story, 30 days is way too long when you guys care and protect your customers.