NN
Nomphelo N
1 reviews | Active since May 2018
19 Dec 2019, 10:02
unauthorized online Purchase
I need assistance, an unauthorized online Purchase went off on my account for R1199.00 and I need my money back. Ive called the customer service line but it doesn't seem like the matter will be resolved with Urgency. What scares and surprises me the most is that No security questions no 3D Secure were done before this online purchase went off, I normally get a notification on my app asking me if Im trying to access my account and none of this took place.
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Replies (2)
Capitec Bank's replyOfficial
19 Dec 2019, 10:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply19 Dec 2019, 10:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
NN
Nomphelo N's updateReviewer Update
27 Dec 2019, 11:24Good day
Im starting to get really frustrated at the way my query is being handled. Your consultants tried contacting me on the 23rd and because they couldn't get ahold me they decided to conclude the investigation with out informing me or asking me anything. I NEED MY MONEY BACK, clearly my money is not safe with Capitec if Im being told I subscribed to something I Clearly Didn't Subscribe to. I called on the 24th and today and Im still not giving proper feedback on when Im getting my refund back. Do better guys, as I see alot of people are complaining about this R1199 that goes off their account with out any authorization whatsoever.
Im starting to get really frustrated at the way my query is being handled. Your consultants tried contacting me on the 23rd and because they couldn't get ahold me they decided to conclude the investigation with out informing me or asking me anything. I NEED MY MONEY BACK, clearly my money is not safe with Capitec if Im being told I subscribed to something I Clearly Didn't Subscribe to. I called on the 24th and today and Im still not giving proper feedback on when Im getting my refund back. Do better guys, as I see alot of people are complaining about this R1199 that goes off their account with out any authorization whatsoever.
NN
Nomphelo N's update27 Dec 2019, 11:24
Reviewer Update
Good day
Im starting to get really frustrated at the way my query is being handled. Your consultants tried contacting me on the 23rd and because they couldn't get ahold me they decided to conclude the investigation with out informing me or asking me anything. I NEED MY MONEY BACK, clearly my money is not safe with Capitec if Im being told I subscribed to something I Clearly Didn't Subscribe to. I called on the 24th and today and Im still not giving proper feedback on when Im getting my refund back. Do better guys, as I see alot of people are complaining about this R1199 that goes off their account with out any authorization whatsoever.
Im starting to get really frustrated at the way my query is being handled. Your consultants tried contacting me on the 23rd and because they couldn't get ahold me they decided to conclude the investigation with out informing me or asking me anything. I NEED MY MONEY BACK, clearly my money is not safe with Capitec if Im being told I subscribed to something I Clearly Didn't Subscribe to. I called on the 24th and today and Im still not giving proper feedback on when Im getting my refund back. Do better guys, as I see alot of people are complaining about this R1199 that goes off their account with out any authorization whatsoever.