unauthorized mansitel debit order

Good day<br> I discovered that I was debited R99.99 twice by a company called MZANSITEL vis StratCol. I tried contacting the Capitec call centre which was of no help as the consultant quickly dismissed me and sent to the branch. I went to the Pretoria branch at Madiba Street (2252) where I waited for more than 45 minutes just to be told I could not be helped as one of the debit orders which I did not authorized was over 40 days. I requested that the consultant stops the debit orders so the dont go off again as I have no dealings with this company and she informed me that she could not assist. I am very shocked by your bank's unwillingness to assist its clients taking into account the competitiveness in the banking space with FNB your competitor trying very hard to eat away at your market share. <br> <br> I have been with your bank for a long period and was very happy with your services could even use your card whilst I was overseas with no problem. <br> <br> All I request is that these debit order of which I have no knowledge of be reversed my money returned and the further debits to not go through. <br>