RC
Roxzanne C
1 reviews | Active since Nov 2020
28 Oct 2023, 10:44
Unauthorized funeral plan deducted
On the 27th October an amount was deducted from my account for a funeral plan, I did an estimate on the app about 2 weeks ago and when I saw the price I did not proceed. I called in because I could not reverse and lehlonolo answered telling me that I took iut a plan in May 2023 and they have been trying to debit, keeping in mind this is my salary acc and no debits for any funeral plan has ever gone off. I requested a reversal to which she rep**** no it cannot be reversed. Who gave u authorisation to proceed with debit orders from my acc for a funeral plan I do not want!!!! I am livid at the poor service, I've been with capitec for years. I do not want the funeral cover I want my money back NOW!!!!!
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Replies (4)
Capitec Bank's replyOfficial
28 Oct 2023, 13:13Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply28 Oct 2023, 13:13
Official
Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
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Roxzanne C's updateReviewer Update
29 Oct 2023, 11:28This is unacceptable really. Why is it u debit for a policy and no contract was sent? Because it was an estimate!!u are ******* that ***** from the poor. Once this is sorted I will move all my things from capitec and I will never refer anybody to this bank. The first institution that refuses to give money back for a policy I did not sign up for. That is why banks should stick to banking and not get involved in insurance. If this matter is not sorted I'm taking this to the ombudsman.
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Roxzanne C's update29 Oct 2023, 11:28
Reviewer Update
This is unacceptable really. Why is it u debit for a policy and no contract was sent? Because it was an estimate!!u are ******* that ***** from the poor. Once this is sorted I will move all my things from capitec and I will never refer anybody to this bank. The first institution that refuses to give money back for a policy I did not sign up for. That is why banks should stick to banking and not get involved in insurance. If this matter is not sorted I'm taking this to the ombudsman.
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Roxzanne C's updateReviewer Update
30 Oct 2023, 14:47No call no reply, still?
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Roxzanne C's update30 Oct 2023, 14:47
Reviewer Update
No call no reply, still?
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Roxzanne C's updateReviewer Update
09 Nov 2023, 05:08Stephanie was assigned to my case. She called once and never again. Capitec u starting to **** me off. No communication what so ever. You are ******* *****ing from the poor.
RC
Roxzanne C's update09 Nov 2023, 05:08
Reviewer Update
Stephanie was assigned to my case. She called once and never again. Capitec u starting to **** me off. No communication what so ever. You are ******* *****ing from the poor.