Unauthorized Deductions and Delay in Release of Funds

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the violation of my financial rights and the ongoing delay in accessing my funds.

On 12 April 2026 at 08:26, I submitted a complaint concerning my account. Since then, I have received multiple calls, but no meaningful resolution has been provided.

To date, my salary and the initial amount of R3,500 that was deducted from my account have not been returned. Although a second amount of R3,500 was later reversed, the original funds remain outstanding.

I personally visited the branch to seek assistance and was informed that the matter had been escalated to Head Office. However, despite this, no clear feedback or resolution has been given.

This situation has caused severe financial distress for me and my family. We are approaching the end of April, and I have been left without access to my funds, affecting our ability to meet basic needs.

I do not understand why the amount of R12,500, which I transferred from my African Bank account, has not been made available to me. Instead, I continue to receive unclear explanations and delays.

I urgently request:

* The immediate release of my R12,500 * A full refund of the outstanding R3,500

If this matter is not resolved promptly, I will have no choice but to escalate it further.

I expect urgent attention to this matter.

Yours sincerely, Fortune Hlako