NK
Nosipho K
1 reviews | Active since Jan 2024
20 Dec 2025, 06:28
Unauthorized debits with no mandate ***** !!!
They keep allowing debit orders to try and deduct in my account with no mandate and it doesn't make sense.I did not sign or give NU DEBT my bank details to debit my account but they keeps attempting to take money from my account twice in a day and sometimes monthly.Please stop this as it's ***** being done otherwise I will contact consumer protection department.Whoever shared my bank details with NU DEBT has no right.THIS IS *****
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
20 Dec 2025, 07:17Hello, you are through to Wedaad,
Please allow me a few minutes to fami****ise myself with your query.😊
Capitec Bank's reply20 Dec 2025, 07:17
Official
Hello, you are through to Wedaad,
Please allow me a few minutes to fami****ise myself with your query.😊
Capitec Bank's replyOfficial
20 Dec 2025, 07:18Hi, I understand how frustrating this must be for you. I’ll help you with this.
When debit orders go through without your consent, you can stop them immediately using our Stop Debit Order feature on the Capitec app. Here’s how:
Log in to the Capitec app.
Tap Transact.
Select Debit Orders.
Choose Stop Debit Order and follow the steps.
This will prevent further attempts from that company. If you believe your details were shared without permission, you can also report this to the South African ***** Prevention Service (SAFPS) for added protection.
Is there anything else I can assist you with? ❤️🙏
Capitec Bank's reply20 Dec 2025, 07:18
Official
Hi, I understand how frustrating this must be for you. I’ll help you with this.
When debit orders go through without your consent, you can stop them immediately using our Stop Debit Order feature on the Capitec app. Here’s how:
Log in to the Capitec app.
Tap Transact.
Select Debit Orders.
Choose Stop Debit Order and follow the steps.
This will prevent further attempts from that company. If you believe your details were shared without permission, you can also report this to the South African ***** Prevention Service (SAFPS) for added protection.
Is there anything else I can assist you with? ❤️🙏
NK
Nosipho K's updateReviewer Update
20 Dec 2025, 08:18Thank you for your reply but I do not have debit orders on my account and nothing reflects there to even dispute or stop so what must happen really.How is my bank allowing a debit to go off when there is no mandate on my profile from any institutionI. want this blocked by you.Why should I report to *****
NK
Nosipho K's update20 Dec 2025, 08:18
Reviewer Update
Thank you for your reply but I do not have debit orders on my account and nothing reflects there to even dispute or stop so what must happen really.How is my bank allowing a debit to go off when there is no mandate on my profile from any institutionI. want this blocked by you.Why should I report to *****
Capitec Bank's replyOfficial
20 Dec 2025, 09:13We really hope all goes well ❤️Wishing you a peaceful Saturday filled with calm, and a week that brings nothing but good news❤️
Capitec Bank's reply20 Dec 2025, 09:13
Official
We really hope all goes well ❤️Wishing you a peaceful Saturday filled with calm, and a week that brings nothing but good news❤️
NK
Nosipho K's updateReviewer Update
20 Dec 2025, 09:38What's this ?my query is not resolved i do not have active debit orders on my account so how do I stop this or should I just join another bank and be done with capitec.Hw can your systems allow a debit with no mandate to run on my account 🤔.I don't need a call to fix this i want my bank to stop this nonsense happening on my account period!!!!
NK
Nosipho K's update20 Dec 2025, 09:38
Reviewer Update
What's this ?my query is not resolved i do not have active debit orders on my account so how do I stop this or should I just join another bank and be done with capitec.Hw can your systems allow a debit with no mandate to run on my account 🤔.I don't need a call to fix this i want my bank to stop this nonsense happening on my account period!!!!