sB
samantha B

1 reviews | Active since Apr 2011

17 Jun 2015, 13:32

unauthorized debits on my bank accounts

I TOOK OUT A CONTRACT WITH VODACOM FOR A VODAFONE TABLET FOR R79PM AND ALL OF A SUDDEN I NOTICED ON MY BANK ACCOUNT THESE UNAUTORIZED DEBITS WITH MY R79, WHICH IS R39 PER MONTH FOR ELITE MOBILE AND R49 X2 FOR A REF RESB R49 AND SBOX R49 WHAT IS THIS ALL ABOUT.<br> <br> I WENT TO CAPITEC AND THE CONSULTANTS JUST GIVE ME NAMES AND CONTACT NUMBERS FROM THE DEBITS ORDERS. THESE NUMBERS YOU DONT EVEN GET AN ANSWER. THE BANK IS THERE TO PROTECT MY INVESTMENT THATS WHY IS USE THE BANK. IF THERE IS NO AUTHORIZATION FOR DEBITS ON MY ACCOUNT THE BANK SHOULD NOTIFY ME OR HOW DOES THE SYSTEMS WORK.<br> <br> IF THE RISK IS THAT SOME UNKNOWN INDIVIDUAL OR COMPANY CAN JUST EXCESS MY BANK ACCOUNT AND PUT DEBITS ON IT THAN MY INVESTMENT IS NOT SAFE. THIS IS NOT THE FIRST TIME I HAVE THIS QUERY WITH CAPITEC AS A CLIENT. IT MAY BE SMALL AMOUNTS NOW BUT TOMOROW IT COULD BE A PERSON SALARY AND THE CONSULTANTS WANTS YOU AS ACLIENT TO FOLLOW UP AS IF WE KNOW THE SYSTEMS IN PLACE.<br> <br> KIND REGARDS<br> SAMANTHA<br> ***<br> ***

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Jun 2015, 13:54
Official
Hello mentha,

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank