Unauthorized debit orders - treated like the *****

I noticed that two unauthorized debit orders went off from my account. The reference was netflix.com ***. I was confused because I do not have a netflix account, which clearly tells me this was *****. There were two transactions of R208 each. R416 in total. Netflix is not R208, even the top of the range packet is not that much.

I immediately phoned Capitec to tell them what happened and they told me that it will take 14 days to investigate.

On even date I went to a capitec branch and also explained what happened. The response I received was shocking. They basically told me it's my fault and I must be the one who activated an account. They also said that I must ask the people in my house who used my card. It felt that they were treating me like I was the *****.

They stopped my card and destroyed it. I had to purchase a new one. - which I regret doing. I asked them to reverse the money, but they didn't because they said they want to investigate it first. There was a woman from Capitec Bank that told me the exact same thing happened to her, and the same woman who treated me like the *****, told her that she is lying and no one believes her. I was absolutely stunned by how the employee was treated.

I went home, absolutely disappointed and decided to contact Netflix. They asked what my 16-digit number is on the card that was used for the transaction. They couldn't find an account with my bank account. I was so impressed by the way they treated me.

It took me 5 minutes to resolve this matter and Capitec wants to take 14 days. I'm considering to close my account with Capitec and move to a bank that actually care about their customers as well as their employees. This is absolutely unacceptable.

Big thumbs up for Netflix, not so much for Capitec.