Unauthorized debit orders- NO HELP!

I have had 3 unauthorized debits go off my account. I have phoned the call centre to stop my card, then 2 days later another debit order goes off from the same reference that is CLEARLY an online *******! Makes no sense when the card was stopped?

Capitec agent said my complaint would be solved in 5-8 working days and the ***** unit would contact me. No call, text, email or smoke signal to date! I am SO frustrated with the lack of customer service and just overall nonchalance of their staff.

Definitely changing banks after this. Capitec doesn’t even give clients the options to reverse these transactions like other banking apps do.