SH
Susan H

1 reviews | Active since Nov 2009

13 Jul 2016, 19:10

UNAUTHORIZED DEBIT ORDERS - MONEY NOT SAFE AT CAPITEC BANK

<p>Unauthorized debit orders go off my bank. I did go to Capitec - they phone the debit order people and the telephone does not work. The excuse from Capitec? This is under R100,00 thats why they do not check and get numbers from the people that put in the debit order. </p> <p> </p> <p>So everyone can put in a Debitor order (under R100,00) and there is NOTHING in place to make sure that it IS AN AUTHORISED debit order. No signature, nothing was checked from Capitec.</p> <p> </p> <p>I want my money back, plus the debit order fees and interest on my money. I am NOT going to a branch as I was there and this is costing ME money out of MY pocket for a mistake made by other people.</p> <p> </p> <p>I am prepared to go legally (with cost) to get my money back). It leaves the impression that MY MONEY is NOT safe at Capitec.</p> <p> </p> <p>If this is not cleared within (3) THREE days from date I will go further to get my money and costs.</p> <p> </p> <p>Without prejudice.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Jul 2016, 06:55
Official

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

SH
Susan H's update27 Jul 2016, 20:41
Reviewer Update

And so did Zonke Sobekwa phoned me - but she dissapeared WELL DONE CAPITEC! THIS IS VERY VERY GOOD SERVICES - TO DISSAPEAR :-(