WD
Wadie D

1 reviews | Active since Oct 2018

10 Oct 2018, 11:46

Unauthorized debit orders ignored

I have been getting unauthorized debit order almost every month deducting R99, R98 or R97 and all these are things I did not sign up for. How does Capitec allow for this to continue and also charge us for reversing the money on the app? It is becoming a nightmare that everyday I have to lookout for an unauthorized debit order so that I can reverse it and also have to pay for it.

0
Replies (2)
Capitec Bank
Capitec Bank's reply10 Oct 2018, 13:16
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply10 Oct 2018, 13:17
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

 

Best regards,