AP
ANITA P

1 reviews | Active since Feb 2018

26 Feb 2018, 16:19

UNAUTHORIZED DEBIT ORDERS AND THE COSTS

I HAVE MORE THAN 25 UNAUTHORIZED DEBIT ORDERS THAT WENT OFF ON MY ACCOUNT, THE PAST 3 DAYS, THE COST OF A DEBIT ORDER TO DEBIT MY ACCOUNT IS R3.50 , THE AMOUNTS IS ALL UNDER R100.00 SO NO SMS, NOW I HAVE TO PAY ANOTHER R15.00 FOR EACH REVERSAL OF THE DEBIT ORDERS, I WAS AT THE BANK AND THEY ARE FULL OF EXCUSES, I AM NOT THE ONLY ONE THIS IS HAPPENING, I DEMAND THE R3.50 AND THE R15.00 PER TRANSACTION, SOME HOW THEY MAKING MONEY OF THE PUBLIC, THEY DON'T PROTECT OUR ACCOUNTS AGAINST THIS TYPE OF *****.

0
Replies (2)
Capitec Bank
Capitec Bank's reply27 Feb 2018, 08:25
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

AP
ANITA P's update06 Mar 2018, 10:50
Reviewer Update
My problem is solved with Capitec, they contact the companies who debit my account and sort it out in a good professional way, Capitec paid back my bank costs and they make sure the debit orders will not debit my account again, they contact the relevant 3rd party, I spoke to them directly , a BIG thanks to Capitec and their complaint department.